Receipt Settings (Email Notifications)

Purpose:

Receipt Settings control who receives email notifications for transactions.

Location:

Navigate to Control Panel > General Settings (or Receipt Settings section)

Configuration Fields:

“Send Transaction Emails To”:

What It Does:

• Enter email address(es) to receive notification for every successful transaction
• Multiple emails can be entered (comma or semicolon separated)

What’s Included in Email:

• Transaction amount
• Customer name
• Card type and last 4 digits
• Authorization code
• Date/time
• Transaction ID
• Link to view transaction details

Use Cases:

• Owner wants daily sales notifications
• Accountant monitors all revenue
• Manager tracks all transactions
• Sales team sees all orders

Example:

owner@company.com, accounting@company.com, manager@company.com

Volume Consideration:

• High-volume merchants (100+ transactions/day) may want to disable this
• Can become overwhelming
• Consider using reports instead

“Send Transaction Error Emails To”:

What It Does:

• Enter email address(es) to receive notification for every failed/declined/rejected transaction
• Multiple emails can be entered

What’s Included in Email:

• Decline reason (“Insufficient funds”, “Invalid CVV”, etc.)
• Customer information
• Transaction amount
• Card last 4 digits
• Fraud module that blocked it (if blocked by fraud)
• Timestamp

Why This Matters:

• Declined transactions may indicate:
  • Customer service issue (customer needs help)
  • Fraud attempt
  • Configuration problem (legitimate transactions being blocked)
  • System error

Use Cases:

• Customer service team can proactively contact customer
• Fraud manager monitors decline patterns
• IT team troubleshoots integration issues
• Operations reviews false declines

Example:

support@company.com, fraud@company.com

Disabling All Receipts:

The Problem:

• Gateway requires an email address in these fields
• But merchant doesn’t want receipts

The Solution:

• Enter a fictitious email address
• Example: noreply@fakeemail.com or donotuse@example.com
• Emails send to nowhere
• Merchant doesn’t receive notifications

Important: Make sure the fictitious email isn’t a real address you own, or you’ll still get notifications.

Source-Specific Receipt Emails:

Scenario:

• Merchant wants different emails for different transaction sources:
  • Website orders → webteam@company.com
  • Hosted payment page → sales@company.com
  • Virtual terminal → office@company.com

Configuration:

1. In Receipt Settings, enter fictitious email globally
2. Navigate to Control Panel > Source Management
3. Click edit icon for specific source
4. Find “Email Merchant” field
5. Enter source-specific email
6. Click Save
7. Repeat for each source

Result:

• Virtual terminal transactions email to office@company.com
• API transactions from website email to webteam@company.com
• Hosted page transactions email to sales@company.com